Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Luxurious
Comfortable
Small bathroom
Challenging divan bed
7.6/10
Very good
Rooms
6.6
Location
9.0
Service
8.5
Dining
7.5
Guest reviews
7.6/10
based on 8 reviews
9.2
9.2/10 based on 805 reviews
William
United States,
February
2024
8.6/10
I couldn't help but be captivated by the luxurious and comfy rooms, spending most of my time gazing out of the floor-to-ceiling windows and soaking in the atmosphere. The elegant and spacious design was a delight, although the bathroom felt a bit small. The divan bed posed a challenge for getting in, but once settled, the extreme comfort, great decor, and modern bathrooms with fabulous showers made it all worthwhile.
Rooms
9.0
The rooms were extremely comfortable, pristine, and had great decor.
Service
8.0
The service was outstanding, with staff being very helpful and responsive to requests. However, I did encounter a small hiccup when I wasn't aware they were supposed to help us purchase tickets.
Location
9.0
The location was fantastic, right in the heart of Zurich's historic district near the river. Perfect for exploring the old city and enjoying the vibrant shopping area.
Dining
8.0
Dining was a memorable experience in a lovely setting with top-notch service and delicious food. Each morning offered a delightful spread, though a bit more selection could have enhanced the experience.
Facilities
9.0
The facilities were impressive, offering everything needed for a comfortable stay.
Luxurious
Small bathroom
Charles
United States,
February
2024
6.8/10
My stay at the hotel was a mix of positives and negatives. The rooms offered a wonderful view of the river, but they were unsatisfactory, prompting an early checkout for a more spacious option at a similar price elsewhere. The service staff, despite some billing discrepancies and noisy construction, were very friendly. The location was perfect, close to key attractions and with a great view of the Grossmünster and Limmat. The dining experience was really good, with attention to details, but slightly lacking in variety. Overall, a stay with ups and downs.
Rooms
5.0
While the view from the room over the Limmat to the Grossmünster was magnificent, the rooms themselves were unsatisfactory, leading to an early checkout for a more spacious option at a comparable price elsewhere.
Service
7.0
Despite some billing errors and noisy construction work, the service staff were very friendly.
Location
9.0
The location was perfect, just a 10-minute walk from the central station, close to the old town, and surrounded by a great shopping area. Highly recommend a room with a view of the Grossmünster and Limmat.
Dining
8.0
The dining experience was really good overall, with attention to details like fresh fruit in the room and a beautiful view from the window, but could use a bit more variety in the offerings.
Facilities
6.0
The facilities were decent, offering room service, car hire, dry cleaning, and laundry services.
Jeremy
United Kingdom,
January
2024
7.8/10
The hotel had some positives like a clean and comfortable room, but the value for money was not the best. The service was warm and welcoming, although the room could have been better. The location was fantastic in the heart of Zurich, but it might be challenging for taxis to find. The dining experience was good with inclusive options, but more variety could improve it.
Rooms
7.0
The room was really attractive, clean, and very comfortable.
Service
9.0
The service was warm, welcoming, and professional. The staff easily helped with our language issues.
Location
8.0
The location was fantastic, right in the middle of the shopping area in Zurich City and old town.
Dining
7.0
The dining was inclusive and very good, but could include more selection.
Facilities
8.0
The hotel has its own River Taxi stop.
Rex
United Kingdom,
December
2023
7.8/10
The hotel offers a wonderful view of the river from the rooms, although they are on the smaller side. The decor is modern and the bathrooms feature fabulous showers, but the rooms are quite tiny, making it less value for money compared to other options. The service is warm, welcoming, and professional, with helpful staff, despite a slight issue with overcharging. The location is perfect, right by the river in the heart of the old town, ideal for exploring Zurich. The dining is of good quality but limited in options. Overall, a cozy stay with some minor drawbacks.
Rooms
7.0
The rooms offer a wonderful view of the river and are extremely comfortable with great decor and modern bathrooms, but they are quite tiny.
Service
8.0
The service is warm, welcoming, and exceptionally helpful, although there was a slight issue with overcharging that needed correction.
Location
9.0
The hotel is directly on the river Limmat in the old town, a perfect spot for exploring Zurich and its surrounding areas.
Dining
7.0
The dining is of good quality but somewhat limited in options, although the terrace offers a lovely setting by the river.
Facilities
8.0
The hotel offers essential facilities to ensure a comfortable stay for guests.
Great location
Tiny rooms
Marty
United States,
September
2023
7.0/10
I was initially attracted to the hotel due to the beautiful views of Grossmünster and Limmat, but unfortunately, the small room size left much to be desired. The service, on the other hand, was top-notch with extremely attentive and caring staff members. The location was convenient and well-located near the lake and various tourist attractions. Dining at the hotel was a treat but could use larger portions. Overall, the experience was mixed with some highlights and some letdowns.
Rooms
5.0
While my attic queen room offered picturesque views of the Limmat, the space was far too small for the price.
Service
9.0
The staff at the hotel were professional, helpful, and incredibly attentive; their service truly stood out during my stay.
Location
8.0
The hotel's location was perfect, offering easy access to all the main tourist spots and being situated by the lake.
Dining
7.0
Dining over the River was a delightful experience with delicious offerings, though larger portions would have been appreciated.
Facilities
6.0
The hotel facilities were satisfactory, but not exceptional.
Derek
United Kingdom,
August
2023
9.0/10
The hotel offers beautiful and spacious rooms with lovely views over the old city. The service is superb, and the location is amazing, right in the midst of the old city on the river bank. The dining experience is inclusive and delicious, making up for any small room size. Overall, a great place with a few minor drawbacks.
Rooms
9.0
The rooms are beautifully decorated and spacious, making the most of contemporary amenities.
Service
9.0
The service provided was outstanding, with the staff eager to please.
Location
10.0
The hotel's location is fantastic, nestled in the heart of the old city by the river bank.
Dining
8.0
The dining experience is inclusive and very good, offering a variety of delicious options.
Facilities
9.0
The facilities are top-notch, enhancing the overall experience.
Mary
United Kingdom,
August
2023
8.4/10
I had an amazing stay at this hotel! The location is perfect, right in the midst of the old city on the river bank, offering a stunning view of the Grossmünster and Limmat. The rooms are cozy with a view of the Limmat River and the old city, but there was some noise from trucks at odd hours. The service was impeccable, although there was a minor issue with overcharging initially. The dining experience was average for a 5-star hotel, offering a limited but decent buffet. Overall, a great value for the money.
Rooms
8.0
My room overlooking the Limmat River and the old city was cozy and comfortable.
Service
9.0
The staff was incredibly helpful and attentive during my stay.
Location
10.0
The hotel's location in the old city on the river bank is simply amazing.
Dining
7.0
The dining options were decent for a 5-star hotel, but could have been more varied.
Facilities
8.0
The facilities were well-maintained and offered a pleasant experience.
Noel
United Kingdom,
April
2023
7.4/10
The hotel had small rooms and lacked space; we even checked out early to move to a more spacious hotel for a similar price. However, the rooms were ready upon our early arrival. The staff provided professional, helpful, and caring service without exception. The location was perfect, very clean, with a good breakfast spot. The dining was good, especially the pancakes. Overall, everything was excellent.
Rooms
5.0
The rooms were a little bit small and unsatisfactory, prompting us to leave early.
Service
9.0
The staff was very friendly and easily assisted with our needs.
Location
9.0
The location was perfect, clean, with a good breakfast.
Dining
8.0
The dining experience was good, especially the pancakes.
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